 |
NMS Engineer/Netcool (CIC)
Unix
Administrator
(Company name
withheld) |
I was chosen
to become the second half of a two-person team in charge of
planning, building, maintaining, and supporting an
ever-evolving network and server monitoring system. The system
provides immediate fault detection and reporting of equipment
and services that are in use by over 120,000 DSL, dial-up and
dedicated connection customers. The NMS system currently
utilizes Cisco Info Center as the core event warehouse. Tools
including HP Network Node Manager, Netcool Internet Service
Monitors, Cisco ViewRunner, BMC Patrol, Syslog, and InfoVista
gather system information and events, which are then sent to
Info Center. Peregrine's Remedy system is also tied into the
system for event resolution tracking. Reporting is done with
Micromuse Reporter. Completed Micromuse's Reporter training in
09/2001. 01/01-Present
|
Remedy Systems Architect
ZoomTown.com, Cincinnati |
Took on the
task of learning Remedy/Peregrine Corporation's, "Action
Request System", in use in ZoomTown.com's Network Operations
Center (EMC). Developed additional workflow and external
helper programs to further integrate the tools used in the
EMC. Aided in maintaining and enhancing Remedy gateway
applications with Cisco/Micromuse Netcool and Telamon TelAlert
systems. Wrote documentation and reports for EMC operators and
management. Developed Remedy ARWeb and RemedyWeb applications
to be used for web ticket access. Monitored and administrated
a Sun Microsystems server running the Remedy AR System 4.03,
Oracle 8.0.5, Solaris 2.6, and TelAlert 4.07. Completed Remedy
Corporation's "Advanced Topics" class on Remedy design.
06/00-12/00
|
EMC Operator
ZoomTown.com, Cincinnati |
Part of a
team of EMC operators who respond, troubleshoot and resolve
network and systems alarms for the leading DSL provider in the
tri-state area. Performed system maintenance, turn-up, and
troubleshooting of a variety of network equipment including:
Cisco switches/ routers/DSL access equipment, Unix and Windows
workstations and servers. 2/00-8/00
|
Product Specialist
Convergys Corporation, Heathrow |
Established
and coordinated a team of technicians responsible for all
second level escalations, e-mail support, and client
escalations for the Cincinnati Bell Fuse Internet account.
Instituted new second-level and client escalation procedures
using a web-based submittal form and a Microsoft Access
database for reporting and tracking. Developed various
database and support tools for tracking and responding to
customer's questions sent to Fuse's technical support email
box, support@fuse.net. 9/99-2/00
|
Technical Support
Representative
Convergys
Corporation, Heathrow |
Provided
telephone technical support for several Convergys accounts
including: Gateway 2000, Mattel Media, Southern New England
Telephone Internet, Cincinnati Bell Fuse Internet, Seiko
Instruments and Matrixx Marketing Pay Technical Support.
2/98-8/99
|
Bluesology Program
Director
WERS-FM, Boston |
Selected and
supervised a staff of ten hosts and producers for the daily
blues music program, Bluesology. Scheduled live
performances for WERS annual fund-raiser, Live Music
Week. Chose music for the Bluesology library.
Developed a computer database of the record library to allow
easy song retrieval. 1/97-5/97
|
World Wide
Web Developer
WERS-FM,
Boston |
Created and
maintained WERS World Wide Web site on the Internet.
Responsible for layout, graphics, and HTML coding. Site
includes show descriptions, event listings, and Internet links
for each show. 12/95-5/97
|
Student
Computing Instructor
Emerson
College, Boston |
Instructed
Emerson students in the proper use of the VAX/VMS mail system.
Taught proper Emerson network etiquette and how to send and
retrieve electronic mail. The classes were a requirement for
obtaining e-mail accounts. 9/95-12/95
|
Recording
Engineer
WERS-FM, Boston |
Chose
microphones, placement, equalization and effects for live
mixes and multi-track recordings for WERS-FM. Live mixes sent
directly to air or to digital audio tape for later broadcast.
Multi-track required recording individual instruments on 8-24
tracks of digital audio tape and then mixing down to two
channel media for CD or tape replication. Chosen in 1996, and
again in 1997, to multi-track ensembles for music used during
the annual Emerson College Evvy Awards show. 12/94-5/97
|
| EDUCATION |
|
B.S., Mass
Communication - Audio/Radio
August, 1997 |
Emerson College
Boston,
MA |
| TECHNICAL
SKILLS |
Network
Management Systems:
|
Installing,
configuring and using: Micromuse Netcool 3.4/Cisco Info Center
3.0 (Including Probes and Gateways for NNM, Syslog, Oracle,
ARS), Micromuse Internet Service Monitors 2.1, HP Network Node
Manager 6.2, Cisco View Runner 3.2, Micromuse Reporter 1.3,
BMC Patrol 3.3, Syslog, ARS System.
|
Remedy Action
Request System:
|
Installing,
configuring and using: AR Server 4.52, HelpDesk 4.0, SLA,
Change Management, DSO, ARWeb 3.0.2, RemedyWeb, Approval
Server, Remedy Migrator, Remedy User 4.03 and 4.5 for both
Unix and Windows, Remedy Administrator, ARSPerl 1.71, Netcool
to Remedy and TelAlert to Remedy Integration
|
Computing:
|
Sun Solaris
2.6/7/8, Windows 3.x, 9x, 2000, Linux Red Hat 7.2/Mandrake,
PHP4.0, MySQL, Perl, Cisco IOS and CBOS, Telamon TelAlert,
Netscape Enterprise Server 4.0, Apache 1.3.12, Internet
Protocols (i.e., TCP/IP, SMTP, POP3, HTTP, FTP), DSL, HTML
|
Accomplishments:
|
Obtained my
Private Pilot's license. PP-ASEL
| | |
